I am extremely upset that US Air decided to delete my dividend mile balance without telling me. I attempted to update my email account several times with them from an @yahoo to @gmail but USAir was still sending the notifications to @yahoo.
As such, I was not notified at the new account that my miles were in threat of being forfeited and later deleted. Now, I found out that you were still sending the mile statements to the @yahoo instead of @gmail. I called the customer service, after waiting 30 minutes on the phone the service representative was very rude, questioning why I didn't get the statements and that "their policy is to delete after 3 months"! 3 months!!
I have been a loyal customer to USAir for 10 years and have been thrown in the gutter after 3 months.
I am going to completely switch all of my business to other airlines. Caution to all individuals using US Air dividend miles - your miles are not safe!!
Monetary Loss: $1000.