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I was mistaken about when my flight left, it was actually a day later then I thought. I had already taken a $60 cab to the airport and didn't want to take another back home.
So I asked the agent if and when I could get onto another earlier flight. The agent said "no problem, there will not be a free, we will get you on standby, just be the first person at the agent table at 4:30AM when they open" so I didn't sleep at all, waited since 1pm the day before. 4:30 am rolls around and I am the first person in line. The agent tells me there is some ridiculous expensive fee, and that I wont be able to get on until almost right before my original flight.
All of this was told to me with no compassion or remorse. The night before I even called the customer service hot line to confirm what the first agent told me, and they said...its up to them, if that's what they told you then we confirm it. All in all, I had to pay almost
$200 more, wasted about 1 full day and none of them were even apologetic about it.
This is by far the WORST EXPERIANCE I have ever had traveling.
Monetary Loss: $400.
Location: San Francisco, California
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