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I am very disappointed in American Airlines! My boyfriend had an unfortunate incident with his daughter that prevented him and his daughter from making the departure flight due to a last minute custody case. I just found out now that his return flight is cancelled. How...
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Anonymous
Anonymous

What exactly was the emergency? Arguing with the ex-wife, going to court. These things are not emergencies. He (you) should have scheduled a later flight to start with or bo...

1.0
#648867
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They try to pass the buck for their incompitant airline with ridiculous misinformation from unprofessional customer service reps about flight cancellations, and continuous delays with one pathetic excuse after another. My husband missed his sons high school graduation...
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#648477
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First my flight to Denver from clt was 2 hour wait then get on and was left sitting in plane for three hour on the runn way then took off and wait another 3 hour to get back on to get took off because i ask for a blanket and was told they were only for 1st class so i...
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I didn't like
  • Way thing being ran
#646605
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Departures Review

Us Airways
#653367
1.0
Details
We're here to board for an earlier flight, the personnel tells us they have seats but will charge us $75/person for us to leave early. Terrible way to treat a rewards member! Seats are seats, you can accommodate and keep a business traveler or you can do this and lose one...along with all the negative word of mouth. You chose the latter.
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Customer service
Staff

Flight Review

Us Airways
#649367
1.5
Details
I really hate this airline, use to fly for them, didn't like it then as an employee and don't like it now as a passenger. I have missed several connections in Charlotte due to tight connections, employees attitudes havn't changed from years ago, their terrible! Absolutly miserable. I fly mostly on another carrier. The difference is night and day.
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Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Staff

Flight Review

Us Airways
#648479
Am disputing all charges associated with this flight
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Other Product Review

Us Airways
#646678
The worst poor services bad judgment hust staight up bad business not to be trusted
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My reservation was changed dur to a "schedule change" and they booked me on a flight that departed two hours later than my connecting flight out of Washington, DC. I found out when I went to their web site to "check in" the day prior to departure. When I called...
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2.5
Milford, Maine
I didn't like
  • Did not keep service agreement
  • Customer service
#646081
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US Air keeps cancelling flights from Scranton to Philadelphia or the other way around and then says:"mechanical issues, crew issues, weather issues or congestion in the air." This has happened over 6 times to us since November 2014. We fly due to business. If their...
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1.0
Carbondale, Pennsylvania
I didn't like
  • Poor excuses lack of customer care
#645934
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I purchased 3 tickets on February 16, 2014 for Montego bay Jamaica for August 02,2014. However, we were unable to travel on that date; so I contacted US Airway months before and spoke to a lady in reservation and she informed me that I would have to use my ticket...
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4.0
I liked
  • Hourly shuttles
I didn't like
  • Customer service
#644321
Reply to reviews
I have now been on hold with "Gold/Platinum"customer service for over 2 hours and still only listening to this very bad music. To make matters worse, I am calling because of a mistake their computer made in my reservation which means I shouldn't even have had to make...
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2.6
I liked
  • Flight schedule
I didn't like
  • Lack of customer service
  • Length of time on hold
#642825
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Flight US AIRWAYS 554 From PHX to PVR on 5/27/15 scheduled to leave PHX at 8:50 A.M. Was originally delayed because a luggage bin door wouldn't close because luggage was not inserted properly and when passengers attempted to point out the problem, attendant ignore...
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2.3
#641210
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flight attendant flight 4461 5-21-15 rude and unhelpful. customer service shante horrible. missed connection because gate attendant for flight 1974 let flight depart early- shame on each of them. Their "who cares- i dont care if you miss your connection because the...
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Anonymous
Anonymous

The listed time is takeoff time that why airlines close doors 10 to 15 mins early so the dont miss the takeoff time

1.0
#639549
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It is really sad to know that us airways think that they can ignore people with needs when a wheel chair is requested, which happened with my son, and just recently they hang up the phone on my niece because she did not speak English and decided to schedule her in a...
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I didn't like
  • Rude staff
  • No real apology or solution
  • Service
#636567
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