Our flight was delayed out of Seattle for 3 hours due to US Airways mechanical difficulties. The flight itself, when it finally took off is 5 hours long.
We missed connecting flight & missed the next connecting flight & forced to sit in Philadelphia airport with children for 5 hrs before the next flight. That's 13 hours and that was just the first leg of our trip. Was told they don't offer meal vouchers for flights that don't offer meals on them but we had to sit around for 8 hours with small children just on the first leg solely due to US Airways mechanical difficulties. US Airways behavior is rude and unprofessional.
Had we arrived when we were scheduled to arrive we would have been at my parents in Albany just in time for breakfast and NOT have had to purchase food at the airport waiting 5 hours for a connecting flight due to no fault of our own. Even Southwest Airlines is better than this.
Reason of review: Poor customer service.
Monetary Loss: $50.
Preferred solution: Let the company propose a solution.
I didn't like:
Delays, Customer service, Rude staff.