I was suppose to fly to portland for a business convention on 11-4-2011. I got to the PGV airport at 6:06am and no one was there to let me on the plane.
A TSA agent came back out at 6:14am and I told her I was here on time. She said "you were suppose to be here a half hour before departure. I told her "I was, you weren't," and she ignored me and walked away. I spent $580 on that ticket and lost a good business oppurtunity.
They hadn't even loaded the luggage yet. I went back to the airport on Monday, 11-7-2011 and video recorded them letting people on that flight after the half hour stringent, non-flexible schedule. These employees suck. No customer care/service all they want to do is close up as early as possible so they can go watch TV in the back room.
US airways said my ticket was non-refundable. I guess the judge will have to let them know otherwise.