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We normally fly SOUTHWEST AIRLINES and will not book with us.airways again.

I booked a flight out of Las Vegas

When booking it said the flight was non-refundable my husband had just had surgery, so I called the airline and was told if you had to cancel or change flight you could use ithe tickets as a credit. Since this was the same policy as South West airlines I booked the flight.

When I called to cancel the flight

I was THEN told that they charge you $150 A TICKET , so we lost OVER $450

BAIT AND SWITCH

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Anonymous
#467455

When you buy a ticket that is non refundable it is stated in the rules of the ticket what the penalties are when you make changes, whether you buy it online or call reservations. It is not the airline's fault, it is the consumer's who seem to not to read the rules of their ticket.

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