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Customer Complaint:

Today due to over booking and a smaller plane 20 passengers were not allowed to

board their flight #3156. I was a part of that group and had a final destination

of St Maarten.

As a result the gate agent new tickets for departure tomorrow, December 30, and

issued evouchers with a value up to $525.00.

I view of the fact that this was an International Flight, the flight has been

delayed more than 4 hours from the original arrival time and according to your

policy it does

not appear sufficient compensation has been awarded.

My travel partner and I have been looking forward to getting way from the winter

weather in Indiana and spending time with our friends in St. Maarten and not

amount of compensation

will replace my lost vacation time. As a frequent flyer traveler of over thirty

years I find the action today distasteful and reprehensible.

Please review the USAirways policy below and respond with compensation which is

in compliance with your policy. The respect of your reply and corrective action

is anticipated.

A disgruntled and very unhappy passenger,

For international flights:

* If the passenger's arrival at his or her final destination is greater than

one hour but less than four hours past their original scheduled arrival,

involuntary compensation is 200 percent of the sum of the values of the

remaining flight coupons of the ticket to the next stopover, but not to exceed

$650.

* If the passenger's arrival at their final destination is four hours or more

past their original scheduled arrival, involuntary compensation is 400 percent

of the sum of the values of the remaining flight coupons of the ticket to the

next stopover, but not to exceed $1,300.

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