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On the first leg of my trip, the baggage handlers caused a bottle in my suitcase to crack, which spilled liquid on my clothing. Then coming back, a wheel was ripped off my suitcase. All I got from customer service was some song-and-dance about them not being liable...
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Anonymous
Anonymous

No airline will cover damage to wheels,handles,straps ect because they can get damaged in the hold.also if you packed a glass bottle in your carry on luggage and it broke its ...

1.3
I didn't like
  • How my baggage was handled and damaged
#680164
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It wasn't enough that my flight was delayed but their crew also ruined my luggage. They responded to my email saying that they aren't liable for any damages caused to my luggage as I was supposed to report it in person when I arrived. Hello! It's 11pm and you've been...
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Anonymous
Anonymous

Most airlines have a time limit to report damage.you agreed to that,you didnt follow through.no one to blame but yourself.airlines need to see damage when you arrive,so then t...

2.0
#676733
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booked flights four months ago, going was fine. Coming home was awful. They changed our flight in Jamaica. They gave us no choice other then to stay there. So we wanted to get back to the U.S. So we had no choice. Took the flight back and now we have 5/12 hour wait to...
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1.0
I didn't like
  • Service
#676223
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We were 4 passengers traveling from Memphis to Madrid,Spain with connecting flight at Charlotte on June 21,2015.The flight from Memphis US 5329 was delayed by an hour .The ground staff , Ms Shuang Yu was extremely helpful and went out of the way to make sure that we...
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1.5
I didn't like
  • Misinformation
  • Poor excuses lack of customer care
  • Rudeness
#675791
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Us Airways Flight Review

Went to my assigned seat and found someone sitting in it who informed me that the flight attendants had given my seat to her and that I would have to find an empty seat. The flight attendants never asked me if I was amenable to giving up my seat nor did they help me to locate an empty seat. To top it off we sat on the runway for no apparent reason
1.0
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Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
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#675705
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Us Airways Flight 593 Review

Flight from Orange County to Pheonix, sat on the plane for 45 minutes. Ran to connection flight terminal with less than 1 minute to last call boarding because prior flight was 50 minutes late. Currently sitting on plane while we wait for the pilot to arrive. This flight is currently 25 minutes behind schedule and counting. Get your *** together US airlines.
1.0
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Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
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Product or Service Quality
Staff
Website
#675700
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Us Airways Flight Review

Reserved for two month and the flight has been cancelled and put on stand by on two next flights and they already full They just play games with their customers
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
#675665
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I was on flight 730 from CLT to London July 21. It was delayed three hours and then cancelled due to maintenance issues. Many of us got on flight 732 which was subsequently delayed by an hour becasue they didn't have a driver for the tractor that 'pushes the airplane...
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Anonymous
Anonymous

It will not be long before they cease to exist.

#672820
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Here's a first (for me anyway). Flight delayed because airplane has too much fuel for take-off on assigned runway. Sitting here for over 40 mins on tarmack with engines racing intentionally burning jet fuel to lessen capacity. Wow. Way to be environmentally, and...
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Anonymous
Anonymous

Yes airlines dont want to waste fuel,but it happens and it cost the airlines $1000s.Not much else they could do but cancel the flight.It happen with all airlines.

Anonymous
Anonymous

I agree 100%. The plane should have tried to *** so that it and you ended up being a fireball at the end of the runway. Don't you want them to put safety first?US Airways do...

1.9
Marion, Mississippi
#672096
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You cancelled our after delaying it twice blaming it on traffic control, then weather related flights, and the best was one of your employees was over their regulated hours of time to work just crappy excuses. Once again you tell me repeatedly how this is not your...
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Anonymous
Anonymous

This could happen with any airline.No airline will pay for hotel when its weather or air traffic control or any other reason out of their control.And im sure they werent makin...

Anonymous
Anonymous

It is clear that you do not fly frequently. Airlines do not provide hotel rooms for delays caused by weather. It is clear that you did not read the terms of the ticket you b...

1.3
Winthrop, Maine
#671792
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