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booked flights four months ago, going was fine. Coming home was awful. They changed our flight in Jamaica. They gave us no choice other then to stay there. So we wanted to get back to the U.S. So we had no choice. Took the flight back and now we have 5/12 hour wait to...
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1.0
I didn't like
  • Service
#676223
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We were 4 passengers traveling from Memphis to Madrid,Spain with connecting flight at Charlotte on June 21,2015.The flight from Memphis US 5329 was delayed by an hour .The ground staff , Ms Shuang Yu was extremely helpful and went out of the way to make sure that we...
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1.5
I didn't like
  • Poor excuses lack of customer care
  • Misinformation
  • Rudeness
#675791
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I was on flight 730 from CLT to London July 21. It was delayed three hours and then cancelled due to maintenance issues. Many of us got on flight 732 which was subsequently delayed by an hour becasue they didn't have a driver for the tractor that 'pushes the airplane...
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Anonymous
Anonymous

It will not be long before they cease to exist.

#672820
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Us Airways Flight Review

Us Airways
#675665
1.0
Details
Reserved for two month and the flight has been cancelled and put on stand by on two next flights and they already full They just play games with their customers
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Customer service
Exchange, Refund and Cancellation Policy

Us Airways Staff Review

Us Airways
#670409
1.0
Details
worst co. ever. Now even the female flight attendents use bad language....unbelievable! This company is a digrace
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Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Staff
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Us Airways Flight Review

Us Airways
#668551
3.3
Details
2 cancelled flights I one day not due to weather. Uncaring staff. Last time I fly us air
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Staff

Staff Review

Us Airways
#658100
3.5
Details
I'm an US Airways employee and I have to say these customer service agents here at SJU are ignorant and really don't care about any one. I don't even want to fly this airline to San Juan ever again and I work here. Wow
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Here's a first (for me anyway). Flight delayed because airplane has too much fuel for take-off on assigned runway. Sitting here for over 40 mins on tarmack with engines racing intentionally burning jet fuel to lessen capacity. Wow. Way to be environmentally, and...
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Anonymous
Anonymous

Yes airlines dont want to waste fuel,but it happens and it cost the airlines $1000s.Not much else they could do but cancel the flight.It happen with all airlines.

Anonymous
Anonymous

I agree 100%. The plane should have tried to *** so that it and you ended up being a fireball at the end of the runway. Don't you want them to put safety first?US Airways do...

1.9
Marion, Mississippi
#672096
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You cancelled our after delaying it twice blaming it on traffic control, then weather related flights, and the best was one of your employees was over their regulated hours of time to work just crappy excuses. Once again you tell me repeatedly how this is not your...
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Anonymous
Anonymous

This could happen with any airline.No airline will pay for hotel when its weather or air traffic control or any other reason out of their control.And im sure they werent makin...

Anonymous
Anonymous

It is clear that you do not fly frequently. Airlines do not provide hotel rooms for delays caused by weather. It is clear that you did not read the terms of the ticket you b...

1.3
Winthrop, Maine
#671792
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The airplane got delayed for technical problems and after that, had to sit inside the airplane for another 2hours. How can a airline company run their company if they have so many problems with their own airplanes? I never had this terrible experience with any other...
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#666522
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Vary 1st flights. From EWR to CLT @5 am was delayed on July 13th no reason was given. First time gate Trent said 25 min late then @ 6 am said will depart @6:30 am then delayed at 15 min interval. Finally flight depart @ 8:15am..I missed my connecting flights. I was...
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#665956
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I FLIGHT AT LEAST ONCE OR TWICE PER MONTH. IVE NEVER HAD THIS EXPERIENCE. US AIRWAYS CANCELLED MY FLIGHT AND I BOOKED THRU ANOTHER AIRLINE. I HAD TO PAY SEPARATELY. THEY WONT REFUND MY $2300!! AND CHEAP CARIBBEAN WONT REFUND ME FOR $350 FOR THE ONE NIGHT I LOST! ASIDE...
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1.4
#662228
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Needed to change the departure of a round trip to the same flight the previous day. The flight had seats available but us air was going to charge us $1800 for that slight change. Found the same two seats on expedia as new one way tickets for $1000 total. Called us air...
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1.0
#657538
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Well 100 word just want do it justice, I'll be short. I have been cancel on many many flights, always late/ delayed. The best lately we were already about 3 1/2 hours late, then we finally boarded the plane. We seat on the plane for about 45 minutes then we are told to...
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#652104
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