I live in Florida and am quite familiar with hurricanes. When I saw that New York City was in the path of Irene and I was scheduled to fly to NYC round trip on US Airlines from Thursday till Sunday, I called the airline to cancel my reservation instead of being stuck in a bad situation especially for my return flight which was scheduled for Sunday (the day the hurricane was to have a near direct hit on Manhattan. My call was answered in the Phillipines by a young lady with a very thick accent who told me that no flights in or out of LaGuardia Airport had been cancelled and that I would have to pay a change fee of $150.00 and a service fee of $25.00 plus any increase in the cost of the flight whenever I decided to use the change ticket. PHOOEY!!! I want a refund! This is an act of God! I did not want to cancel the flight, but, it was foresight on my part to know that the airport would be closed and US Airlines would not be flying on Sunday, August 28, 2011 from LaGuardia to Tampa, FL.
I am so upset. I do not have any plans to use this ticket within the next year so my money for the ticket that could not be used is lost and if I do use this ticket, they are charging me for a flight that was cancelled because of a hurricane ... Not because I changed my mind. Believe me, it was very difficult for me to change my hotel reservations and cancel meetings which were scheduled for Friday. New York was shut down during the time I was to be there! Plus my change plane airport was in D.C.! I may have been stranded there, instead!
I will NEVER do business with this airline again. They have no common sense and are money grubbers in the highest extent. US Airways ... run with cheap Phillipine labor?? I'm just a small cog in the big machine, but, my voice makes a difference to all who read this. 128803b
I am so upset. I do not have any plans to use this ticket within the next year so my money for the ticket that could not be used is lost and if I do use this ticket, they are charging me for a flight that was cancelled because of a hurricane ... Not because I changed my mind. Believe me, it was very difficult for me to change my hotel reservations and cancel meetings which were scheduled for Friday. New York was shut down during the time I was to be there! Plus my change plane airport was in D.C.! I may have been stranded there, instead!
I will NEVER do business with this airline again. They have no common sense and are money grubbers in the highest extent. US Airways ... run with cheap Phillipine labor?? I'm just a small cog in the big machine, but, my voice makes a difference to all who read this. 128803b
 Comments (8) |
| 1. Written by US AIRWAYS sucks and on March 10, 2012 from louisville, kentucky, US because their management is so corrupt!! Most of their senior employees are back stabbing bitter- good ole boys - the other employees are the new managements low paid -gophers --who don't know crap ! That's the truth - the whole truth and nothing but the truth. |
| 2. Written by Salesman on March 10, 2012 from mocksville, north carolina, US I fly USAirways 2-3 times a month. Rarely have a problem. They are a lot better than American Airlines. |
| 3. Written by Tommy_2 on January 10, 2012 from greensburg, pennsylvania, US I think they are great. excellent service always |
| 4. Written by mom on September 18, 2011 from scranton, pennsylvania, US You cannot cancel a flight because you believe the flight will be one way or the other@tired of being used. One unfortunately has to wait for the flight to be cancelled and on that confirmed cancellation immediately reschedule a flight. Not wait and see what would be good for you, but immediately.@ another one are you leaving out details? Once a ticket has been reissued for a cancelled flight ( the airlines cancellation) I have never ever heard a circumstance of a person paying fees unless you upgraded from your economy. If you dealt directly with the airline for your information I would be curious to know what calling center you received. @ tired of being used-In the business world it is a plus if one employs people of many languages so that they can assist as many as they are possibly able. @ undisclosed you would be surprised at who reads this site I just shared it would like 181 people through FB. I never knew of the website. I like the staff on US Airways although it is not my favorite airlines. But I owe them a reasonable pat on the back as they assisted with my daughter's Make A Wish back in '06. |
| 5. Written by Another one on September 16, 2011 from venice, florida, US I had a similar situation with us airways. They only offered penalty free changes prior to the hurricane. I kept my original itinerary, expecting Irene to be a non event in the area I was headed (dc). At 3 am Sunday morning USAirways emailed me to say my flight was cancelled, and the earliest rebooking would be 3 days later, on Tuesday. I had no choice but to book the Tuesday slot. At 11:00 am that same day, Washington DC resumed all flights. I called UsAirways. My ticket for that day had been resold, and they would not rebook the new Tuesday ticket for Sunday or Monday at the same price or without penalty. |
| 6. Written by Tired of people not handling t on September 8, 2011 from glide, oregon, US Dude, contact the airline. You really think they read this and will act on your complaint here? Bet if you get satisfaction, you won't come back and write a followup. |
| 7. Written by undisclosed on September 1, 2011 from lees summit, missouri, US I had the exact situation with the change fee being applied. I wrote a formal complaint using the contact us button on USA Airways.com and just received an email that they would waive the fee. Try it! |
8. Written by Tired of being used on August 28, 2011 from lake city, florida, US |
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