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1.4 Based on 57 reviews
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  • Customers like
    • Flight schedule 3
    • Hourly shuttles 2
    • Some personal interactions 1
  • Customers don't like
    • Misinformation 5
    • Length of time on hold 5
    • Service 4
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Water poured all over me down to shoes and my laptop to Staff was giving water to someone else she gave me some napkins I was very cold and upset A blanket would have been nlce I was coming from lasvegas to Philadelphia int This is the seacond time I wrote you this is why Ian writing you this was July 26 2015 flight number 734 I have always travel with us air and never had this problem I as very upset and crying l don't... Read more

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Dear US Airways: While trying to make an international flight from PHX - CDG my wife was denied travel because of checking in 59 minutes prior to departure with checked baggage. The manager, Nydia, refused to check baggage and removed my wife from her flight thereby making it impossible to make her connection to Paris. Nydia stated that policy was 1hr before flights, and since we were 1 minute late, it was 'policy' not to check my wife's... Read more

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I missed my flight and had the hardest time to get on new flight talked to so called managerby the name abeel dean at bwi he was the rudest person i ever met in my life would not help me at all had to get help from family in florida when i was in baltimore i hope someone listens to me it is very scary when u fly by your self and are not used to flying regular employee had to help me he is useless i will never fly this airlines again and will... Read more

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Our flight was delayed out of Seattle for 3 hours due to US Airways mechanical difficulties. The flight itself, when it finally took off is 5 hours long. We missed connecting flight & missed the next connecting flight & forced to sit in Philadelphia airport with children for 5 hrs before the next flight. That's 13 hours and that was just the first leg of our trip. Was told they don't offer meal vouchers for flights that don't offer... Read more

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My grandfather passed away and I canceled my upcoming trip to Hawaii. After speaking with my family and Fiance they said to go ahead and go as it is much needed. My grandpa and I were very close and I know he had been sick for a while but it really devestated me. When I called to rebook the similar flight which ended costing less. I had a $2,150 credit and ended only using $1,600 and instead of them using that to pay for my $400 changing fee... Read more

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What a joke. I had a conceding flight in Philadelphia. I received a VM wile I was in mid flight saying that my conceding fight was canceled. Phone customer care was a 2hr hold. Got to the customer care in the airport waited an hr for the woman to be useless. Her exact words were I can't help you. I asked if any flights going to near citys. She looked at me and flat out said to me Sir I told you I can't help you you are going to have to stay... Read more

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Cancelled flights...poor customer service...spent over 12 hours in airport getting "rebooked" on another soon-to-be cancelled flight...spending night in airport!

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My flight to paris was cancelled because their plane broke so they put me on United. Needless to say they lost my luggage which they tell me is here in Paris but it's been 7 days and no one can locate it!! They lied and told me the transferred it to United the day it arrived but United doesn't have it!! They are so rude and unprofessional as well in Paris at Charles de Gaulle, they refuse to answer the phone now when I call...I just want my... Read more

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I received a email this morning stating my flight was with us airways. Well it Was not!!! So now i am sitting at the airport with no way home and a small child and a retired vet (20) years!!!!!

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We have sAt on the ground for 1.5 hours so far. When we were boarded the crew knew we had estimated departure time of 6:45, reported based on construction delays at lax. 806 now and counting. Told we will depart now in 10 minutes. Terrible. Really bad idea to board us. Never fly us airways by choice. Suckered in Phoenix. Read more

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